Privacy Policy
Last Updated: 21 January 2021

General information


Welcome to our Privacy Policy page! When you use our web site services, you entrust your information to us. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.


LÄTZSCH CUSTOM BRASS recognize the importance of privacy. LÄTZSCH CUSTOM BRASS will manage your personal information collected through the websites located at www.theworldoftrombones.com & www.lätzsch-shop.com, the mobile applications, the API related services and the affiliated websites owned by LÄTZSCH CUSTOM BRASS (collectively "Website") based on LÄTZSCH CUSTOM BRASS belief of respect for the individual and in accordance with this Privacy Policy. BY USING THE WEBSITE IN ANY WAY, INCLUDING NAMELY BROWSING, PURCHASING AND USING ANY OF THE SERVICES PROVIDED THROUGH THE WEBSITE, YOU AGREE TO THE LÄTZSCH CUSTOM BRASS PRIVACY POLICY ("Privacy Policy"). If you do not agree with this Privacy Policy, please do not provide personal information and please do not use the Website.


1. Information We Collect

We collect personal information about you to provide the services you request, to improve the user’s interaction with LÄTZSCH CUSTOM BRASS, and to communicate with you about shipping information, services, promotions and contests. We try to limit the collected information to support the intended purpose of collection.


1.1. Personal Information

We collect personal information from you in a variety of ways when you interact with LÄTZSCH CUSTOM BRASS through the Website. Some examples are when you:

  • Create an account on the Website;
  • Make an online purchase from us;
  • Request customer service or contact us;
  • Submit a review or post any User Content on the Website; or
  • Otherwise submit personal information to LÄTZSCH CUSTOM BRASS.


Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include authentication information (including namely but not exclusively username and encrypted access credentials) of your email accounts, social networking accounts or any other accounts from any third party application or website that you link to your Account, transaction information such as product name and price, contact and payment information, your name and/or company name, address, phone number, email address, shipping and credit card information. We may also collect and combine personal information about you through social media websites and services and from other sources.

When you ask us to provide services for the benefit of a third party, you shall be legally authorized by said third party to disclose his/her personal information to LÄTZSCH CUSTOM BRASS. This authorization shall cover personal information including but not limited to the name, address, phone number, email address, credit card and shipping information of the third party. You agree that you must bear all risks associated with the use of any third party’s personal information communicated by you and that under no circumstances will LÄTZSCH CUSTOM BRASS be liable in any way for any personal information or for any loss or damage of any kind incurred as a result of the use of any personal information. LÄTZSCH CUSTOM BRASS is merely acting as a passive channel for the use of the personal information and is not undertaking any obligation or liability relating to any third party’s personal information communicated by you and/or your company.


1.2 Usage Information

We receive and store certain types of information about your use of the Website when you use the Website. Our purpose is to allow the Website to work correctly, to allow us to provide our services, to evaluate use of the Website, for marketing purposes and to personalize and enhance your interaction with LÄTZSCH CUSTOM BRASS. Some examples include:


We may collect technical information such as your IP address, the address of a referring website or application, the type of web browser or mobile device you use, your operating system, your Internet Service Provider and the path you take through the Website;

When you purchase services, we collect information about the transaction, such as services details and the date of the purchase/return.


2. Cookies

3. How We Use Your Information

LÄTZSCH CUSTOM BRASS uses your personal information and usage information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, customer service, internal business processes, marketing, including contests and sweepstakes, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
 

  • To fulfill your requests for products and services and communicate with you about said requests;
  • To send you notifications concerning shipment information;
  • To register your account on the Website;
  • To administer surveys, contests, sweepstakes and promotions;
  • To provide customer service;
  • To help us improve and customize the Website;
  • To send you information about our products, services, promotions, contests and sweepstakes; and
  • To protect the security or integrity of the Website and our business.
  • To accomplish these purposes, we may combine personal and usage information we collect.

 

4. Advertising and Analytics Services

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services about the performance of those advertisements. These entities may use cookies, web beacons and other technologies to collect information about your use of our Website and other websites, such as your IP address, web browser, pages viewed, time spent on pages, date and time of each visitor request, referring site, browser type, language preference, links clicked and conversion information. The information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Website and other websites and better understand your online activity. We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.

In addition, many web browsers support Do Not Track technology. Our systems do not respond to Do Not Track signals. Nonetheless, if you enable Do Not Track and it is recognized by our systems, LÄTZSCH CUSTOM BRASS will not use information about your web viewing activities to tailor your online experience on the Website. Note, however, that our third party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different websites even when you have Do Not Track enabled in your browser. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

 

5. How We Disclose Your Information Outside
LÄTZSCH CUSTOM BRASS

LÄTZSCH CUSTOM BRASS DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO ANY THIRD PARTIES WHATSOEVER.

 

We only disclose your personal information with your prior consent or as provided in this Privacy Policy. We may disclose to third parties, certain non-personal usage information regarding the Website. However, in such cases, your usage information is aggregated with the usage data of others and does not identify you individually. LÄTZSCH CUSTOM BRASS will normally send data to third parties through secure encrypted channels (HTTPS).

 

5.1. Service Providers and Vendors

We may disclose or otherwise make available personal information, including transaction information, to service providers and vendors for the purpose of managing, providing and improving LÄTZSCH CUSTOM BRASS services and for marketing purposes. Examples are shipping companies, vendors, payment companies, credit card processors and other payment service providers such as PayPal, financial institution partners, hosting and maintenance providers, data storage and management providers, marketing and promotional providers, service providers sending emails and sms notifications and generally, companies that help us improve our product and service offerings and our websites.

 

5.2. Legal Requirements and Protection of Our Company and Others

We may access, preserve and disclose your information in other special circumstances, namely (a) to enforce the Terms of Use; (b) to respond to claims that any content violates the rights of third parties; (c) to protect the safety, property, or other rights of LÄTZSCH CUSTOM BRASS, LÄTZSCH CUSTOM BRASS customers, associates, or any other person; or (d) where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on the Website. LÄTZSCH CUSTOM BRASS may provide your personal information in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law.

 

5.3. Business Transfers

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of LÄTZSCH CUSTOM BRASS or as part of a corporate reorganization or other change in corporate control.

 

6. Your Choices

We want to communicate with you in the ways that you want to hear from us. If you no longer want to receive marketing messages from us, you can either change your marketing preferences by changing Your Account Marketing Preferences or, by clicking on the appropriate link at the bottom of our marketing emails. Please allow sufficient time for your preferences to be processed.

If you no longer want to receive delivery notifications from us, you can either change your delivery notification triggers by changing Your Account Delivery Notifications or by clicking on the appropriate link at the bottom of our delivery notification emails. Please allow sufficient time for your preferences to be processed.

 

7. How to Access, Update and Remove Your Information

LÄTZSCH CUSTOM BRASS takes reasonable steps to keep your personal information accurate and complete. You can access, update and/or remove your personal information, including contact or account information, by accessing Your Account or by sending us an email. If your Information has been communicated to LÄTZSCH CUSTOM BRASS by a third party, you can either contact said third party directly or click on the appropriate link at the bottom of the notifications in order to unsubscribe to the service. If your Information has been communicated to LÄTZSCH CUSTOM BRASS by a third party, and you wish to remove said information, you may send us an email.

 

8. How We Secure Your Information

Securing your information is important to LÄTZSCH CUSTOM BRASS. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.

LÄTZSCH CUSTOM BRASS accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.

 

9. Online Protections

Your account information is protected by the password you use to access your online account. Please keep this password confidential.

 

10. Privacy of Children Online

We are committed to protecting children's online privacy. In order to protect the privacy of children, LÄTZSCH CUSTOM BRASS does not knowingly collect personal information from children under the age of 18 without prior parental consent. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

 

11. LIMITATION OF LIABILITY

EXCEPT WHERE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL LÄTZSCH CUSTOM BRASS BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF LÄTZSCH CUSTOM BRASS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF LÄTZSCH CUSTOM BRASS USE OF THE PERSONAL INFORMATION OF ANY THIRD PARTY PROVIDED BY YOU AND/OR YOUR COMPANY. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, some of the foregoing limitations may not apply.

 

12. Links To Other Websites

Our Website may contain links to other websites. A link to a third party's website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

 

13. Changes to this Privacy Policy

LÄTZSCH CUSTOM BRASS may change the Privacy Policy from time to time. We will inform you by posting the revised Privacy Policy on the Website. Please check our Privacy Policy periodically for changes. We will post the date the Privacy Policy was last updated at the top of the Privacy Policy. The changes will go into effect on the "Last Updated" date shown in the revised Privacy Policy. By continuing to use the Website, you consent to the revised Privacy Policy.

 

14. Contact Us

If you have any questions about this Privacy Policy, please contact us.

 

Lätzsch KG

Schmidstrasse 24

28203 Bremen

Germany

Phone: +49 42171966

VAT:  DE114529674

Steuernr.:  6025305637